IAMAW/ Air Canada Collective Agreement 2016-2026 n

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Employee & Family Assistance Program  (Now EFAP)

Local Lodge 2323
2580 Drew Road, Suite 202,
Mississauga, Ontario
L4T 3M5

Area Coordinator (Central Region)

Todd Doyle

EFAP Office Direct : 905-678-1079

Toll free in Ontario: 1-877-409-2323

Cellular: (416) 882-6997


Committee Members:


Ramp, Baggage & Cabins

Natasha Heupel (Ramp)

Rose Ogalesco (Cabins/CEQ)

Victor Scantlebury (Training)


Julie Golemenkova

Adam Wilson


Technical Operations Logistics & Supply



Chris Foster (Ramp)

What is an Employee & Family Assistance Program?

Very simply, it is just what it sounds like – assistance to employees. The Employee & Family Assistance Program (EFAP) 
is an employee benefit program, which ideally is supported by both labour and management, that provides 
confidential, professional assistance to help employees and their families resolve personal difficulties.

The EFAP program is utilized by the membership on a strictly voluntary basis. Also, the employee has a
 choice of which EFAP co-ordinator they wish to connect with. The Union and its Representatives encourage 
and motivate the membership to seek help through a confidential assistance program.

Outside the workplaces serviced by Local Lodge 2323, the program can be recognized by different names e.g. 
Member Assistance Program (MAP), Employee and Family Assistance Program (EFAP), but they all have 
the same objectives. These being: Retain valued employees; Restore our membership to wellness and
 maintain gainful employment; Motivate our brothers and sisters to seek help through confidential 
program; Provide appropriate resources to the employee in order for them to resolve their
 problems; Provide follow-up for troubled employees.

Principals of the EFAP

  • Not intended to interfere with or in the private lives of employees.
  • Employee is responsible for own job performance.
  • Employee is responsible for own personal problems.
  • Getting early help for the troubled employee.
  • Use of EFAP program does not threaten job security or promotional opportunities.

Does not engage in union or company politics – remains neutral & 

Why do we have an Employee & Family Assistance Program?

The I.A.M.A.W. helped form our EFAP program. It is a program for which we saw a need. Too many of our members were losing their jobs because of personal problems.

As a progressive Union, we are providing an EFAP to our membership because we care about them and because it is good business. Just as all of us occasionally suffer from some physical illness or disability, all people experience personal or emotional difficulties some time in their lives. 
Sometimes these problems become too much for us to handle and they affect our personal happiness, our family relations, our performance at work and even our health.

Counselling Reimbursement Plan

It has always been within our mission to deal compassionately with our members. In time of need, it is important that national assistance be

provided to you and your family. This Counselling Reimbursement Plan will be available when you require outside help to resolve personal, family or work-related problems.

The ClaimSecure insurance plan pays 50% of fees per visit, up to a maximum of $500.00 per person or $1,000.00 per family annually for the services of a qualified psychologist or provider as mentioned below.

The IAMAW/AC–EFAP Counselling Reimbursement Plan will now pay the other 50% of fees per visit, up to a maximum of $750.00 per person or $1,500.00 per family annually for the services of a qualified psychologist.

In order to be qualified for coverage for counselling the provider must have one of the following accreditations:

R.S.W. (Registered social worker)
M.S.W. (Masters in social work)
Registered Psychologist

These standards for qualification are set by ClaimSecure.
Those who wish to obtain counselling without going through the EFAP Program
should verify qualifications of your service provider with ClaimSecure at 1-888-982-7878.

Procedure for submitting a claim:

1. You pay the covered expenses. Be sure to ask for receipts.

2. Verify that each receipt includes:

  1. The patient’s name;

  2. The name of the psychologist;

  3. The date when the service was rendered;

  4. A description of the service;

  5. The amount charged.

3. Complete the ClaimSecure Health Claim Form available online (through the Aeronet), or download the form and mail it to the address on the bottom of the form.

4. Obtain a Counselling Confidential Statement of Claim Form (EFAP009)
(for active employees)

You may obtain the EFAP009 Form from various sources;

-online here (in pdf form)  français
-from an EFAP Committee Member
-From your Shop Committee
-or at the EFAP Office at 2580 Drew Road. (Administration Office)

Mail both signed and completed forms together with a COPY of your receipt(s), in the special
pre-addressed blue covered envelope AC851N (2007-10) that are available at your work place.

5. All claims should be submitted within the year during which the expenses were incurred.

6. You will receive 1 cheque from ClaimSecure for 50% coverage and 1 cheque from IAM Transportation District 140 covering the remaining 50% of the claim.

Printable copy of the Counselling Reimbursement Plan/ instructions (in pdf form)

If you have any questions, see an EFAP Committee Member in the workplace or contact
the EFAP Office at the following number(s):

Local number: 905-678-1079 or Toll free: 1-877-409-2323

ClaimSecure: How do I Register? (Registration eProfile)

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